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Privacy Policy

Last Updated: September 28, 2026

Ahana LLC (“Ahana LLC,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with:

  • JenAhana.com and other websites or pages operated by Ahana LLC

  • Jen Ahana

  • Explore This

  • Ageless Explorer

  • The Ageless Explorer Society

  • The Ageless Explorer Lab

  • Explore & Restore

  • Our newsletters, editorial content, podcasts, videos, interviews, and other media

  • Our memberships, communities, courses, programs, events, retreats, journeys, travel planning services, digital products, and related offerings

  • Any other service that links to this Privacy Policy

Collectively, these are referred to as the “Services.”

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Mailing address

  • Account login information

  • Profile information

  • Membership or program applications

  • Survey and questionnaire responses

  • Travel interests and preferences

  • Destination and itinerary information

  • Accommodation, dining, activity, and transportation preferences

  • Dietary, accessibility, and mobility considerations

  • Emergency contact information

  • Wellness goals and self-reported lifestyle information

  • Communications you send to us

  • Customer service requests

  • Testimonials, reviews, comments, photographs, audio, or video

  • Interview responses, biographies, professional information, and media materials

  • Event, retreat, or journey registration information

  • Information submitted through contests, promotions, applications, forms, or waitlists

  • Any other information you choose to provide

Please do not provide information that is unnecessary for the service you are requesting.

Account and Transaction Information

When you create an account, enroll in a program, purchase a product, join a membership, or register for an event, we may collect:

  • Products or services purchased

  • Membership status

  • Enrollment history

  • Transaction dates and amounts

  • Discount or promotional codes

  • Affiliate referral information

  • Billing status

  • Refund or cancellation information

  • Communications concerning your purchase

Payments may be processed by third-party payment providers. Ahana LLC does not ordinarily receive or store your complete payment card number. Payment providers process that information under their own privacy policies and security practices.

Travel and Experience Information

If you request travel planning, advisory services, retreats, journeys, or other experiences, we may collect information reasonably necessary to understand or coordinate your request, such as:

  • Destination preferences

  • Proposed travel dates

  • Travel party information

  • Budget range

  • Accommodation and activity preferences

  • Loyalty program information

  • Dietary or accessibility needs

  • Emergency contact details

  • Relevant identification or travel-document information when necessary

When possible, sensitive travel documents and payment information should be provided directly to the applicable hotel, airline, tour operator, booking provider, or other travel supplier.

Wellness and Lifestyle Information

Some Ageless Explorer services may invite you to provide information about your lifestyle, physical capabilities, mobility, sleep, recovery, energy, exercise habits, travel readiness, goals, or personal experiences.

This information is used to personalize educational content, experiences, recommendations, and your participation in applicable programs. It is not collected for medical diagnosis or treatment.

Do not submit medical records, genetic information, insurance information, detailed medical histories, or other highly sensitive health information unless we specifically request it through an appropriate process.

2. Information Collected Automatically

When you access the Services, we and our technology providers may automatically collect information such as:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Approximate location derived from an IP address

  • Referring and exit pages

  • Pages or content viewed

  • Links clicked

  • Date and time of visits

  • Time spent on pages

  • Website navigation patterns

  • Email opens and link interactions

  • Account and session activity

  • General diagnostic, performance, and security information

  • Cookie identifiers and similar technology identifiers

This information helps us operate the Services, understand audience interests, measure performance, improve content, prevent fraud, and protect our systems.

3. Information We Receive From Other Sources

We may receive information from:

  • Kajabi and other website or membership platforms

  • Payment processors

  • Email and customer relationship management providers

  • Analytics providers

  • Advertising and social media platforms

  • Affiliate or referral partners

  • Event, retreat, and travel partners

  • Hotels, guides, tour operators, and experience providers

  • Contractors and service providers

  • Public sources

  • People who refer you to us

  • Organizations with which we collaborate

  • Forms or services you use to communicate with us

We may combine this information with information collected directly from you when permitted by law.

4. How We Use Information

We may use personal information to:

  • Provide and operate the Services

  • Create and maintain accounts

  • Process purchases, registrations, and memberships

  • Deliver courses, programs, products, and digital content

  • Administer the Ageless Explorer Society and related communities

  • Respond to questions and customer service requests

  • Personalize content, experiences, and recommendations

  • Develop travel plans, itineraries, introductions, and suggestions

  • Coordinate events, retreats, journeys, interviews, and media projects

  • Communicate important service, account, or transaction information

  • Send newsletters, updates, invitations, and marketing communications

  • Understand how people use our websites, emails, and content

  • Improve our editorial work, offerings, marketing, and audience experience

  • Administer surveys, applications, promotions, and waitlists

  • Manage affiliate and referral programs

  • Maintain records and fulfill contractual obligations

  • Detect fraud, abuse, security incidents, and technical problems

  • Enforce our agreements and policies

  • Protect our rights, property, users, participants, and community

  • Comply with legal, tax, accounting, and regulatory obligations

  • Establish, exercise, or defend legal claims

  • Carry out another purpose explained when the information is collected

We may also use aggregated or de-identified information for research, editorial planning, audience analysis, and business development. We will not attempt to reidentify information that has been properly de-identified unless permitted by law.

5. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, Switzerland, or another jurisdiction require a legal basis, we process personal information based on one or more of the following:

  • Contract: Processing is necessary to provide a product, membership, service, event, or experience you requested.

  • Consent: You have given us permission for a particular use.

  • Legitimate interests: Processing supports a legitimate business interest, such as operating and improving the Services, communicating with our audience, securing our systems, or developing our business, when those interests are not overridden by your rights.

  • Legal obligations: Processing is necessary to comply with applicable law.

  • Protection of vital interests: Processing may be necessary to protect someone’s health, safety, or vital interests.

  • Legal claims: Processing may be necessary to establish, exercise, or defend legal rights.

You may withdraw consent at any time when processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

  • Keep websites and accounts functioning

  • Maintain login sessions

  • Remember settings and preferences

  • Operate checkout and payment features

  • Track affiliate referrals

  • Understand website and email engagement

  • Measure traffic and content performance

  • Improve the Services

  • Prevent fraud and maintain security

  • Support advertising and campaign measurement

Cookies may include:

  • Essential cookies, required for website, account, checkout, and security functions

  • Preference cookies, used to remember choices and settings

  • Analytics cookies, used to understand traffic and engagement

  • Advertising cookies, used to measure campaigns or deliver relevant advertising

  • Affiliate cookies, used to identify referrals and properly attribute commissions

Because the technologies used on our websites may change, we do not provide a fixed list of cookie names in this Privacy Policy.

You can manage cookies through your browser settings and any cookie-consent tools made available on our websites. Blocking some cookies may affect website functionality, account access, checkout, or other features.

7. Analytics, Advertising, and Affiliate Tracking

We may use third-party services to understand audience behavior, measure campaigns, improve our content, and evaluate advertising performance.

These providers may collect information about your device, browser, website activity, and interactions with our advertisements or emails. Depending on the technology and applicable law, some of this activity may be considered targeted advertising, cross-context behavioral advertising, a “sale,” or “sharing” of personal information.

We may also participate in affiliate programs. If you follow an affiliate link, a cookie or similar identifier may be used to record the referral and determine whether a commission is payable.

Affiliate relationships and sponsored content are disclosed where appropriate.

8. Email and Marketing Communications

If you subscribe, register, purchase, apply, or otherwise request information, we may send:

  • Newsletters

  • Editorial updates

  • Program and membership information

  • Invitations

  • Product announcements

  • Travel inspiration

  • Promotional offers

  • Relevant business updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Even if you opt out of marketing, we may continue sending non-promotional communications concerning purchases, accounts, memberships, events, security, policy changes, or other service-related matters.

If an unsubscribe request does not work, contact team@jenahana.com.

9. Purchases and Payment Processing

Purchases may be processed through Kajabi Payments, Stripe, PayPal, or other payment providers.

Payment providers may collect payment card numbers, bank information, billing addresses, authentication data, and transaction details. Their handling of your information is governed by their own privacy policies and agreements.

Ahana LLC may receive limited information about the transaction, such as your name, contact information, the product purchased, payment status, transaction amount, and partial payment-method details.

10. Kajabi and Other Technology Providers

Some Services are hosted or delivered through Kajabi. Kajabi may process information to provide website hosting, forms, accounts, checkouts, email delivery, courses, communities, analytics, and other platform functions.

Your use of Kajabi-powered features may also involve Kajabi’s own privacy practices and platform terms. Kajabi’s current privacy notices and platform policies are available through Kajabi’s website.

We may also use other providers for:

  • Website hosting

  • Customer relationship management

  • Email delivery

  • Payment processing

  • Scheduling

  • Video hosting

  • Community management

  • Surveys and forms

  • Analytics

  • Advertising

  • File storage

  • Event management

  • Travel coordination

  • Customer support

  • Security and fraud prevention

These providers may process personal information on our behalf or for their own disclosed purposes.

11. Media, Interviews, and Editorial Content

Ahana LLC operates as a media and content company. We may collect and process information concerning:

  • Interview guests

  • Podcast and video participants

  • Writers and contributors

  • Experts and practitioners

  • Travel, hospitality, and wellness professionals

  • Public figures

  • Businesses and destinations

  • Media contacts

  • Publicists and representatives

  • Story subjects and sources

This information may include names, contact information, biographies, photographs, recordings, professional credentials, opinions, stories, and other materials relevant to our editorial work.

Information provided for an interview, recording, article, feature, testimonial, or media project may be edited, published, distributed, promoted, archived, and republished in accordance with the applicable release, contributor agreement, correspondence, or other permission.

This Privacy Policy does not replace a media release, appearance release, contributor agreement, license, or other contract.

12. Pitches, Submissions, and Materials Sent to Us

If you send a story idea, press release, product, proposal, destination pitch, guest suggestion, article, photograph, video, testimonial, or other material, we may use your contact information to:

  • Review the submission

  • Respond to you

  • Conduct editorial research

  • Evaluate a possible collaboration

  • Verify information

  • Maintain a record of the submission

  • Contact you regarding future opportunities

Submitting material does not guarantee coverage, publication, compensation, return of materials, or a business relationship.

Do not send confidential, proprietary, embargoed, or commercially sensitive information unless we have agreed in writing to receive it under those conditions.

13. Communities and Public Areas

The Services may include communities, member directories, profiles, comments, group discussions, live sessions, chat areas, forums, or other interactive features.

Information you choose to post in these areas may be visible to other participants. Depending on your settings and the feature involved, it may also be visible publicly.

Other people may view, save, copy, quote, or share information you post. We cannot control how other users handle information you voluntarily disclose.

Please use care when sharing personal, travel, financial, wellness, or other sensitive information in community areas.

14. Testimonials and Success Stories

We publish testimonials, reviews, photographs, and participant stories only with an appropriate basis to do so, such as permission, a release, a contractual right, or a submission intended for publication.

You may withdraw permission for future use by contacting team@jenahana.com, subject to contractual rights, legal requirements, materials already published or distributed, and uses that cannot reasonably be recalled.

15. Wellness and Consumer Health Information

Certain programs may involve information connected to wellness, movement, sleep, recovery, mobility, energy, resilience, lifestyle, or physical capability.

We may use this information to:

  • Provide requested educational content

  • Personalize a program or experience

  • Help you identify personal goals

  • Support travel or activity preparation

  • Understand participant interests

  • Improve our programs

  • Coordinate reasonable accommodations

  • Protect participant safety during an event or experience

We do not sell consumer health information for monetary consideration.

We do not use wellness information to make decisions about employment, insurance, credit, housing, or eligibility for essential services.

We may share limited wellness or accommodation information with an event professional, guide, contractor, or service provider when reasonably necessary to provide a requested service, support an accommodation, or protect safety. Where required, we will obtain consent before doing so.

Our Services are educational and informational. Unless expressly stated otherwise, Ahana LLC is not acting as a healthcare provider, health plan, medical clearinghouse, or business associate under the Health Insurance Portability and Accountability Act.

Do not use ordinary email, community discussions, or general website forms to send private medical records or emergency medical information.

Residents of jurisdictions with consumer health data laws may have additional rights, including rights to access, delete, or withdraw consent relating to certain health information. Contact team@jenahana.com to exercise those rights.

16. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to companies and contractors that help us operate, including providers of:

  • Website and platform services

  • Payment processing

  • Email and communication tools

  • Analytics

  • Advertising

  • Customer support

  • Scheduling

  • File and video hosting

  • Community tools

  • Event management

  • Travel coordination

  • Accounting

  • Legal services

  • Security and fraud prevention

Travel, Event, and Experience Partners

When necessary to fulfill a request, we may disclose relevant information to:

  • Hotels and accommodations

  • Airlines and transportation providers

  • Guides and tour operators

  • Retreat venues

  • Restaurants

  • Wellness practitioners

  • Activity providers

  • Destination partners

  • Event professionals

  • Emergency or assistance providers

These organizations may act as independent businesses with their own privacy practices.

Professional Advisers

We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Business and Promotional Partners

We may disclose limited information to collaboration, referral, affiliate, event, media, or promotional partners when necessary for the relationship, when you request an introduction, or when you consent.

We do not permit an unrelated third party to use your email address for its own direct marketing unless you have consented or another lawful basis applies.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, court order, subpoena, or lawful government request

  • Cooperate with law enforcement

  • Protect the safety or rights of a person

  • Investigate fraud, abuse, harassment, or security incidents

  • Enforce our agreements

  • Protect Ahana LLC, our users, participants, partners, or property

  • Establish, exercise, or defend legal claims

Business Transfers

If Ahana LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you ask us to do so or provide consent.

17. Sale, Sharing, and Targeted Advertising

Ahana LLC does not sell personal information to data brokers or third parties in exchange for money.

However, some analytics, advertising, social media, or affiliate technologies may involve disclosing identifiers or internet activity in a manner that certain state privacy laws define as “selling,” “sharing,” or processing for targeted advertising.

Where applicable, you may opt out by:

  • Using available cookie controls

  • Enabling a legally recognized browser-based opt-out preference signal

  • Contacting team@jenahana.com with the subject line Privacy Request

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

18. Sensitive Personal Information

Depending on the Service, we may receive limited sensitive information, such as:

  • Account credentials

  • Precise travel itinerary details

  • Passport or identification information when required for a specific service

  • Dietary or accessibility information

  • Emergency contact information

  • Self-reported wellness information

  • Payment-related information processed by payment providers

We use sensitive information only as reasonably necessary to provide requested services, protect safety, comply with law, prevent fraud, or for another purpose disclosed at collection.

We do not use sensitive personal information to infer characteristics about you for unrelated advertising purposes.

19. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Maintain an account or membership

  • Complete a transaction

  • Fulfill the purpose for which the information was collected

  • Maintain editorial, contractual, and business records

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud or abuse

  • Meet tax, accounting, insurance, and legal requirements

  • Protect legal rights

Retention periods vary based on the type of information, the nature of the relationship, legal obligations, and operational needs.

We may retain de-identified or aggregated information for a longer period when it no longer reasonably identifies you.

Backup copies may remain for a limited period after information is deleted from active systems.

20. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Access controls

  • Password protections

  • Secure third-party platforms

  • Encryption where appropriate

  • Limited employee and contractor access

  • Security monitoring

  • Vendor management

  • Record-retention practices

No website, email transmission, database, or online system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized account activity.

21. International Data Transfers

Ahana LLC is based in the United States. Our technology providers, contractors, partners, and other recipients may operate in the United States and other countries.

As a result, personal information may be transferred to, stored in, or processed in a country whose data protection laws differ from those in your location.

Where required, we use recognized safeguards for international transfers, which may include contractual protections, adequacy decisions, consent, or other lawful transfer mechanisms.

22. Your Choices

Depending on your relationship with us, you may:

  • Unsubscribe from marketing emails

  • Adjust browser cookie settings

  • Use available website cookie controls

  • Update certain account information

  • Choose what information to post in a community

  • Decline to provide optional information

  • Withdraw consent where processing depends on consent

  • Request access, correction, or deletion where applicable

  • Opt out of certain advertising-related uses where applicable

  • Close an account, subject to legal and contractual retention requirements

Some information is required to complete purchases, maintain accounts, deliver services, or participate in particular experiences. If you do not provide that information, we may be unable to provide the requested Service.

23. Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

  • Confirm whether we process your personal information

  • Access personal information we maintain about you

  • Correct inaccurate information

  • Request deletion

  • Obtain a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Opt out of certain profiling

  • Limit certain uses of sensitive personal information

  • Appeal a decision concerning a privacy request

  • Lodge a complaint with a regulator

  • Receive equal service without unlawful discrimination for exercising your rights

These rights are not absolute. Applicable law may allow or require us to retain information or decline a request in certain circumstances.

24. Submitting a Privacy Request

To exercise an applicable privacy right, email:

team@jenahana.com

Use the subject line:

Privacy Request

Please include:

  • Your name

  • The email address associated with your account or interaction

  • Your state or country of residence

  • The right you wish to exercise

  • Enough information for us to identify the relevant records

We may need to verify your identity before fulfilling a request. We will use information provided for verification only to process the request.

Where permitted, an authorized agent may submit a request for you. We may ask for evidence of the agent’s authority and may contact you directly to confirm the request.

We will respond within the period required by applicable law. If we deny a request, we will explain the reason when required and provide information about any available appeal process.

25. United States State Privacy Notices

Residents of certain states may have additional rights under state privacy laws.

California Residents

Subject to applicability and legal exceptions, California residents may have rights to:

  • Know the categories and specific pieces of personal information collected

  • Know the sources, purposes, and recipients of personal information

  • Request deletion

  • Request correction

  • Opt out of sale or sharing

  • Limit certain uses of sensitive personal information

  • Receive information about financial incentives, if any

  • Exercise privacy rights without unlawful discrimination

In the preceding 12 months, we may have collected the categories of information described in this Privacy Policy, including identifiers, customer records, commercial information, internet activity, approximate geolocation, audio or visual information, professional information, inferences, and limited sensitive information.

We collect these categories from you, your device, service providers, partners, public sources, and other sources described above. We use and disclose them for the purposes described in this Privacy Policy.

Ahana LLC does not offer financial incentives in exchange for personal information unless the material terms are disclosed when the program is offered.

California’s “Shine the Light” law may permit certain residents to request information about disclosures for third parties’ direct-marketing purposes. We do not disclose personal information to unrelated third parties for their own direct marketing without appropriate permission.

Utah and Other State Residents

Residents of Utah and other states with comprehensive privacy laws may have rights to access, delete, correct, or obtain a copy of certain personal information and to opt out of certain sales, targeted advertising, sharing, or profiling, depending on the applicable law.

If your request is denied and your state provides an appeal right, you may appeal by replying to the denial or emailing team@jenahana.com with the subject line Privacy Appeal.

26. European Economic Area, United Kingdom, and Switzerland

Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Receive certain information in portable form

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

You may contact us first at team@jenahana.com so we can attempt to address your concern.

You also have the right to contact the data protection authority in your country or region.

27. Children’s Privacy

The Services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without legally valid parental consent, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, contact team@jenahana.com.

Certain paid programs, memberships, retreats, journeys, or experiences may require participants to be at least 18 or to participate with the authorization and supervision of a parent or legal guardian.

28. Third-Party Websites, Services, and Embedded Content

The Services may link to or contain content from third-party websites and platforms, including:

  • Social media platforms

  • Video and audio players

  • Maps

  • Booking services

  • Hotels and travel providers

  • Payment processors

  • Affiliate retailers

  • Wellness providers

  • Event platforms

  • Other media websites

Those third parties may collect information independently and apply their own privacy policies. Ahana LLC is not responsible for the privacy, security, content, or business practices of third-party services.

Review the applicable third party’s privacy policy before providing information.

29. Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is no single universally accepted response standard, our websites may not respond to every Do Not Track signal.

Where applicable law requires us to recognize a legally valid opt-out preference signal, and our systems can detect that signal, we will process it as required.

Cookie controls and preference signals may apply only to the browser and device from which they are submitted.

30. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal obligations.

When we make changes, we will update the “Last Updated” date. If a change is material, we may provide additional notice through the website, by email, inside an account, or through another appropriate method.

Your continued use of the Services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

31. Contact Us

For questions, concerns, complaints, or privacy requests, contact:

Ahana LLC
Park City, Utah, United States
Email: team@jenahana.com
Website: JenAhana.com

For a privacy request, use the subject line:

Privacy Request